Customer Care

Support before and after the sale.

Find the information to prepare for a purchase, fulfillment question, return or warranty inquiry.

For faster helpKeep the Monitor IDDescribe the question clearlyConfirm included accessoriesKeep purchase details available
?
Contact supportAsk about a monitor or purchase
ID
Monitor CheckOpen the public quality summary
↩
Returns & warrantyReview current policy guidance
01

Before you purchase

Review the exact monitor photos, specifications, condition label and Monitor ID. Confirm any included accessories and the fulfillment arrangement before completing the sale.

✓ Monitor ID✓ Condition & photos✓ Key specifications✓ Included accessories✓ Pickup / delivery / shipping details
03

Pickup & fulfillment

Pickup, delivery or shipping options can vary by listing and sales arrangement. Confirm the method, location, timing and included items before completing the purchase.

04

Warranty & returns

For 7 calendar days after purchase, a return may be requested for a verified functional problem that was not disclosed before the sale. The monitor itself also has a 30-day limited functional warranty, subject to the published policy and applicable law.

Why no generic promise is shown here

Eligible functional returns are handled under the 7-day return policy. Covered warranty issues may be resolved by repair, a reasonably comparable replacement, or refund depending on the issue and available inventory.

05

When contacting us

If your question is about a specific display, include the Monitor ID. For a completed purchase, also keep the purchase details and a clear description of the issue available.

06

Privacy

Information you choose to send through a contact or support request is used to respond to your inquiry and coordinate the purchase or support request.

Functional returns7 calendar days for a verified functional problem not disclosed before sale.
Limited warranty30-day limited functional warranty on the monitor itself.
FulfillmentPickup by confirmed appointment. Delivery only when specifically confirmed. Shipping is not offered by default.
AccessoriesOnly listed, shown, or explicitly confirmed accessories are included.
SupportInclude the Monitor ID for faster after-sale support.
These are Splashing Pixels business policies and remain subject to applicable law. Any sale-specific exception should be confirmed before purchase.
Customer policies

Clear expectations before purchase.

Current terms are confirmed before purchase.

Ask a policy question →
01

Reservations

Temporary confirmed hold

A contact request becomes active only after Splashing Pixels confirms it.

02

Returns

Return eligibility and any applicable time limit are confirmed before purchase.

03

Warranty

Warranty coverage and any applicable time limit are confirmed before purchase.

04

Pickup & fulfillment

Pickup, delivery, or shipping availability is confirmed for the specific sale before purchase.

05

Included accessories

Only items shown in the listing or explicitly confirmed before purchase should be assumed to be included.

06

Privacy

Information submitted through contact or support requests is used to respond to the inquiry and coordinate the purchase or support request.